Privacy Notice

Our commitment

At Planet Positive Planning, we are committed to protecting and respecting your privacy. This notice explains when and why we collect personal information about you, how we use it, when and with whom we share it, how we keep it safe, and your rights in relation to it. It applies to our website, our software and tools, and the coaching services we provide.

This Privacy Notice sits alongside our Client Agreement. Where the Client Agreement refers to our Privacy Notice, it means this document. If anything here appears to conflict with the data protection clauses of the Client Agreement (clauses 2.17 and 2.17A), those clauses and this notice are intended to say the same thing; please contact us if anything is unclear.

Please read this notice carefully. If you have any questions or concerns, or wish to make a complaint, email us at info@planetpositiveplanning.com or write to Planet Positive Planning Ltd, 2 Joshua Pedley Mews, London, E3 2ZE.

Who we are

We are Planet Positive Planning Ltd, a financial coaching and generic financial planning practice run by Neil Dissanayake as its sole director. We help people align their finances with their values, resilience, and positive environmental impact. We provide “educational financial services” and are not regulated by the Financial Conduct Authority; we do not give regulated financial product advice. Our Client Agreement explains this in full.

In this notice, “Planet Positive Planning”, “we”, “us”, “our”, “I”, “me” and “my” mean Planet Positive Planning Limited, registered in England and Wales (company no. 15759784), registered office 2 Joshua Pedley Mews, London, E3 2ZE. We are registered with the Information Commissioner’s Office (ICO) as a data controller, reference no. C1531294. For the personal data you provide to us, you are the data subject and we are the data controller.

How we collect information about you

We obtain information about you in the following ways: information you give us directly (for example, when you enquire, sign our Client Agreement, complete a data-request form, or correspond with us); information generated as we deliver the Services (for example, notes, transcripts, and reports from our coaching work together); and information collected automatically when you visit our website (for example, basic analytics and cookie data — see “Cookies” below).

What information we collect

Depending on how you engage with us, the personal information we collect, store, and use may include:

Your name and contact details (such as email address, postal address, and telephone number).
The financial and lifestyle information you provide so that we can deliver the Services — for example, information about your income, assets, liabilities, expenditure, goals, and circumstances, which you enter into our data-request form or share with us from the Academy of Life Planners (AoLP) tools.
Records of our work together, including notes, and — where you have not declined the AI note-taker — recordings and transcripts of our video calls.
Basic information about your visit to our website, such as your IP address, approximate location, and device, collected through cookies and analytics.

We do not collect your card or bank details ourselves. Payments are handled by our third-party payment providers, who specialise in the secure processing of card and online transactions.

Some categories of personal information are recognised as “special category” data requiring greater protection (for example, information about health, ethnicity, or religion). We do not routinely collect special category data. If circumstances ever made it relevant, we would make clear why we were collecting it and rely on an appropriate lawful basis before doing so.

How and why we use your information, and our lawful basis

Data protection law requires us to have a lawful basis for processing your personal information. We rely on the following:

Performance of our contract with you. We need your financial and lifestyle information to deliver the Services you have purchased — in particular, to produce your Financial Future MOT report and to provide effective coaching on your GAME Plan. We cannot deliver these Services without it. We also process your information to carry out our obligations under the Client Agreement, to schedule and hold sessions, and to keep a record of our work together.
Our legitimate interests. We process limited information to administer our practice, keep proper business and client records, respond to enquiries, and meet our professional obligations — balanced against your rights. We do not use your personal financial information for marketing or business development under this basis.
Your consent. Where we rely on consent — for example, to send you marketing or event communications, or to use genuinely anonymised, non-identifiable insights from our work together for marketing or educational purposes (as described in clause 2.17A.4 of the Client Agreement) — that use is optional, and you may withdraw your consent at any time.
Legal obligations. From time to time we may process information because the law requires us to (for example, to meet accounting or tax obligations).

Use of AI, recordings, and transcripts

To deliver our coaching well, we use an AI note-taking tool on our video calls, which records the call and produces a transcript and notes; we retain the recording and transcript as part of your client record. We also use an AI assistant (Claude, provided by Anthropic) to help us work with the notes and information from your calls — for example, to summarise discussions, follow up, draw out coaching insights, and prepare your MOT and GAME Plan reports. These AI tools act as processors under our instruction and control; we remain responsible for the Services and for what we send you, and your information is treated as confidential.

Use of the AI note-taker is genuinely your choice. You may ask us not to use it, without penalty, in which case we will take notes manually instead. This is explained in full in clause 2.17A of the Client Agreement.

We treat your personal data confidentially. We do not sell or rent your information, and we do not share it with third parties for their own marketing purposes.

We use a small number of trusted service providers who process personal data on our behalf, as our processors and only on our instructions. They currently include:

Zoho — customer relationship management and document signing.
Calendly — scheduling of calls and sessions.
Tally — survey and data-request form collection.
Tresorit — secure data folder storage.
Poppy Eco Hub — website design and hosting.
Anthropic — our AI assistant (Claude), used to support coaching and prepare reports.
Fathom — our AI note-taking and transcription tool.

The AoLP tools (such as the Navigator and the Leveller) are free third-party tools that you use directly under their own terms and privacy policies; where data from those tools is incorporated into your GAME Plan report, we act as controller for that incorporated data only. We keep our list of providers under review and take reasonable steps to ensure they offer appropriate safeguards for your data. We may also disclose your information where we are required to do so by law.

Where we store and process your information

We aim to store and process your personal data in the United Kingdom, in accordance with UK data protection law. Some of our service providers may process data outside the UK. Where that happens, we take steps to ensure an appropriate safeguard or transfer mechanism is in place (for example, UK adequacy regulations or the International Data Transfer Agreement / appropriate contractual clauses), so that your information continues to be protected to UK standards.

How long we keep your information

We keep your personal data only for as long as necessary for the purposes for which it was collected. In practice, we retain client records for approximately six years following the end of our engagement — reflecting the standard legal limitation period for contract claims and our accounting obligations — after which we securely delete or dispose of them, unless we are required to keep them longer for an ongoing legal, regulatory, or accounting reason. This matches the retention commitment in clause 2.17.4 of the Client Agreement. We review our retention periods regularly.

How we keep your information safe

We take appropriate technical and organisational measures to protect your personal data, including measures to guard against accidental loss and unauthorised access, use, or disclosure; to restrict access to those who need it; to manage the risks of our service providers through contracts and reviews; and to support business continuity. Information is protected using current, industry-standard encryption in transit and at rest where appropriate. No transmission of data over the internet can be guaranteed to be completely secure, but once we receive your information we take reasonable steps to protect it on our systems.

Your rights

Under UK data protection law, you have rights in relation to the personal information we hold about you, including:

the right to be told how we use your information and to access a copy of it;
the right to have inaccurate information corrected;
the right to have your information erased in certain circumstances;
the right to restrict or object to our processing in certain circumstances;
the right to data portability;
the right to withdraw consent, where we rely on it; and
the right to complain to the Information Commissioner’s Office (www.ico.org.uk).

To exercise any of these rights, please email info@planetpositiveplanning.com or write to us at the address above. We may need to confirm your identity. We will aim to respond within one month; if we need longer, we will tell you and explain why. Some rights are subject to exceptions — for example, where fulfilling a request would reveal another person’s data, or where we are required by law to keep certain information.

Marketing communications and your choices

We will only send you marketing or event communications by email, text, or telephone where you have given your prior consent. You can opt out at any time by using the unsubscribe link in our emails, or by contacting info@planetpositiveplanning.com. If you tell us you do not want to be contacted for marketing, we will keep a record of that preference so we can honour it. We may still need to contact you for administrative reasons relating to a Service you have purchased (for example, to arrange a session or send your report).

Separately, and only with your specific, optional consent given in the Client Agreement, we may use genuinely anonymised and non-identifiable insights or quotes from our work together for marketing or educational purposes. We will never use your name or any detail that could identify you, and declining has no effect on the Service you receive.

Cookies

Like most websites, our website uses cookies — small files stored on your device that help the site function and help us understand how it is used. You can turn cookies off through your browser settings, though some functionality may be affected. Our website may use basic analytics to help us improve it. We do not use your personal financial information for online advertising or audience-targeting.

Links to other websites

Our website may contain links to other websites operated by others, including the AoLP tools. This notice applies only to our own website and services, so we encourage you to read the privacy notices of any other websites you visit. We are not responsible for the privacy practices of third-party sites.

Children

Our Services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not provide us with personal information without the involvement of a parent or guardian.

Vulnerable clients

We recognise that some clients may be in vulnerable circumstances, and that additional care may be needed when handling their personal information. We aim to follow good practice in our interactions with anyone who may need extra support.

Changes to this notice

We keep this notice under regular review and may update it from time to time. Any changes will be posted on our website, and where changes are significant we will make this clear. This notice was last updated in June 2026 (version 2.0).